To be able to use the aptX codecs, your playback device has to support the respective codecs. If you're unsure of the codecs supported by your devices, you can check their compatibility with aptX, aptX LL, and aptX HD here.
If your playback device does not support aptX codecs, it can still connect with Creative BT-W3 via the SBC codec, which is the basic Bluetooth codec supported by all Bluetooth headphones or speakers. However, you will not be able to enjoy the higher audio quality of the aptX codecs.
Can Creative BT-W3 pair with 2 headphones simultaneously?
Unfortunately, no. We care about providing you with best audio quality and user experience possible with a hassle-free product. Providing simultaneous streaming to 2 headphones compromises on performance both in terms of connection stability and audio quality. This is because the function requires the device to perform alternate streaming at very fast intervals to both headphones, and this causes latency and audio synchronization issues. Moreover, the connection will always default to the lower codec of the 2 headphones and this leads to lower audio quality. We made a measured consideration in the decision of this function, and went with the option that provides the best audio and user experience you can get at the best value.
Can I use Creative BT-W3 with my phone?
Yes, you can! You can use the Creative BT-W3 with any device that streams audio through its USB port that complies with USB Audio Standard.
Due to the wide variety of mobile phones and operating systems that may have different implementation of digital audio streaming through USB-C, it is not recommended for you to purchase this with the sole purpose on using it for your mobile devices.
You will have to approach your mobile device manufacturer to check if your mobile device is compliant with the USB Audio Standard.
How do I use Creative BT-W3 with PS4™ or Nintendo Switch™ in dock mode?
Simply connect Creative BT-W3 to the USB C-to-A converter provided, and plug it into one of the USB-A ports on the PlayStation console or Nintendo Switch dock to enjoy wireless gaming!
Can I use the Analog Microphone included with my Nintendo Switch?
For the analog microphone to work with Nintendo Switch, you'd have to download the HFP-off firmware to enable the function. Do note that enabling the analog mic for Nintendo Switch will turn off the HFP mode on your Creative BT-W3. This is necessary because the Nintendo Switch does not allow for input and output audio to be from different devices. When HFP mode is enabled on your BT-W3, the Switch will auto-register it as the input device, and the analog microphone, or any other external microphones, cannot be enabled. You can turn HFP on again with the HFP-on firmware. Please also note that its voice chat function is title-dependent. You can use the microphone with games that have built-in chat function like Fortnite and Overwatch. Otherwise, it will not work for Nintendo Switch.
Can I control volume through my Bluetooth headphones while connected to Creative BT-W3?
For Bluetooth headphones with the AVRCP profile, you can control playback volume through your Bluetooth headphones. For devices without AVRCP profile, you might only be adjusting the volume of your headphones, not the device Creative BT-W3 is connected to. The volume control synchronization between headset and connected device is dependent on headset manufacturer's implementation.
Will BT-W3 draw a lot of power from my phone or Nintendo Switch in handheld mode?
No, the Creative BT-W3 draws less than 40mA even when using the most power-intensive codec. That is about 1% of most phones' battery, and less than 1% of Nintendo Switch's battery.
My laptop already has Bluetooth, why would I still need this device?
Most laptops come with the most basic Bluetooth chipset with few or only one codec option. With Creative BT-W3, you can enjoy more premium codecs for better wireless audio enjoyment—you'd have access to aptX LL, a low latency codec that is essential for watching videos or playing games; you can also enjoy higher definition audio with the aptX HD codec for better music enjoyment. And most importantly, you are able to switch to the preferred codec anytime the situation calls for it.
Why is my BT-W3 unable to enter pairing mode?
Some Bluetooth devices broadcast their pairing aggressively and this forces BT-W3 to exit pairing mode. To avoid this problem, turn off Bluetooth on your PC, Mac, PS4 or Nintendo Switch temporarily if you experience difficulty.
Can I use the mic from my Bluetooth headphones for voice call instead of the analog microphone?
Yes, you can use your Bluetooth headset for calls in HFP mode, which can be activated by pressing the button on Creative BT-W3 twice. The LED indicator will turn solid red, indicating HFP mode is active. Do note that in HFP mode, the high-quality audio streaming capabilities of A2DP Bluetooth codecs (i.e. aptX LL, aptX HD, aptX, and SBC) will not be available. This is because HFP is a different Bluetooth profile which supports voice back, while A2DP does not.
The analog microphone will allow you to use voice chat while streaming audio on A2DP codecs at the same time. However, due to it being a near-field microphone, it is not suitable for use with laptops and computers due to the position of the 3.5 mm audio jack, and the likelihood of it picking up your keyboard sounds.
Why does the Analog Mic not work on my PS4?
If your analog mic is not working on your PS4, it's most likely due to the new feature introduced in PS4's firmware 7.50. To reinstate the mic capabilities, please follow the steps below to set-up your Creative BT-W3 again:
- Go to “Settings” on PS4 homepage
- Select “Devices”
- Select “Audio Devices”
- Uncheck “Switch Output Device Automatically”
- Ensure that Creative BT-W3 is connected to an available USB port, and the Analog Microphone to the PS4 controller's headset jack.
- Ensure the following:
- “Input Device” is “Headset Connected to Controller”
- “Output Device” is “USB Headset (Creative BT-W3)”
- Under “Output to Headphones”, select “All Audio”
Is BT-W3 compatible with Apple AirPod or AirPod Pro?
Yes; however, AirPod Pro with firmware FW3A283 seems to exhibit abnormality in music playback and HFP mode with BT-W3 as well as other Bluetooth transmitters. Please approach Apple Support for further assistance.