Account Inquiries - Member Service
Phone: 800-290-1112
Fax: 562-237-5111
Email:
(Please do not include any sensitive information via email)
Important Mailing Addresses
Deposits, Letters, & Correspondence:
PO Box 2477
Brea, CA 92822-2477
Loan Payments:
PO Box 60035
City of Industry, CA 91716-0035
Proof of Insurance:
PO Box 58662
Tukwila, WA 98138
Vehicle Loans, Personal Loans, Credit Cards
Phone: 800-290-1112
Fax: 562-237-5190
Home Loans
Phone: 800-290-1112 (choose option 1 to speak with a representative)
Real Estate Servicing
Phone: 800-290-1112 ext. 4340
Fax: 562-237-5194
Commercial Real Estate
Online Services
Card Services
Card Activation/PIN Reset: 800-992-3808
2022 Holiday Closures
| Sat. | 1/1 | New Year's Day |
| Mon. | 1/17 | Martin Luther King Jr. Day |
| Mon. | 2/21 | Presidents' Day |
| Mon. | 5/30 | Memorial Day |
| Mon. | 6/20 | Juneteenth Day |
| Mon. | 7/4 | Fourth of July |
| Mon. | 9/5 | Labor Day |
| Mon. | 10/10 | Columbus Day |
| Fri. | 11/11 | Veterans Day |
| Thurs. | 11/24 | Thanksgiving |
| Mon. | 12/26 | Christmas Day (Observed) |
We are happy to assist you. If you have a general question regarding your credit card account, please review our Frequently Asked Questions. Otherwise, contact us by phone or mail.
- LOST AND/OR STOLEN:
- PHONE
- Customer Service
- For calls outside the United States
- MAILING
- If you suspect your card has been lost and/or stolen, please call our customer call center at 205.320.4000 or 1.800.633.8431 immediately.
- 205.320.4000
or 1.800.633.8431
- 00.1.205.320.4000
- PO Box 37035
Boone, IA 50037-0035
- DISPUTE A TRANSACTION:
- Mail:
- If you do not recognize a charge or feel you were billed an incorrect amount, please follow these three steps. First, double-check your receipts and check with other authorized users of your card. Second, contact the merchant where the purchase originated. Finally, if you are unable to
resolve your dispute with the merchant, complete the Visa Dispute Form and mail to:
- America's First Federal Credit Union
PO Box 10409
Des Moines, IA 50306-0409
- You may also call our customer call center at 205.320.4000 or 1.800.633.8431 if you have further questions.
- IF YOU SUSPECT FRAUD:
- Mail:
- Call 205.320.4000 or 1.800.633.8431 immediately to
report any fraud. Complete the Fraud Affidavit and mail to:
- America's First Federal Credit Union
PO Box 10409
Des Moines, IA 50306-0409
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How do I contact America First for technical
assistance?
If you are experiencing technical difficulties while banking through Online Banking or visiting our web site, please feel free to contact us at 1-800-999-3961. Our e-Support department is available Monday – Friday 8:00 a.m. to 7:00 p.m. and Saturday 8:00 a.m. to 5:00 p.m., closed Sunday.