Rating 5 - Excellent. 643 out of 1180 reviews" " Rating 4 - Good. 322 out of 1180 reviews" " Rating 3 - Okay. 105 out of 1180 reviews" " Rating 2 - Poor. 66 out of 1180 reviews" " Rating 1 - Terrible. 44 out of 1180 reviews" " 4.1/5Property conditions & facilities
Nov 8, 2022 Liked: Cleanliness, amenities, property conditions & facilities Front desk was very helpful. Room was gourges. only issues was Internet. WIFI does't work. Traveled with family and small children Nov 2, 2022 Liked: Cleanliness, amenities, property conditions & facilities Very nice lobby.
Nice friendly staff Stayed 1 night in Nov 2022 Traveled with
partner Nov 1, 2022 Liked: Cleanliness, property conditions & facilities Rooms up to date and comfortable. Check-in and check out very smooth. Receptionist was very helpful in directing us to food choices. Location within walking distance of site seeing locations. Oct 31, 2022 The room was not clean and the service was worst
ever. Stayed 2 nights in Oct 2022 Traveled with group, Traveled with family Oct 26, 2022 Liked: Cleanliness, amenities, property conditions & facilities The property and the staff was great! They made our stay a very good experience! Stayed 1 night in Sep 2022 Traveled with group Oct 17, 2022 Liked: Cleanliness, amenities, property
conditions & facilities The suite was beautiful and outside view.It need more work on the cleaning the room more of deep cleaning Stayed 1 night in Oct 2022 Traveled with partner Oct 17, 2022 Liked: Cleanliness, property conditions & facilities Excellent amenities, great location. There was no
water one morning and the room felt stuffy at night. Stayed 3 nights in Oct 2022 Traveled with family Oct 16, 2022 Liked: Cleanliness, property conditions & facilities Stayed 1 night in Sep 2022 Traveled with family Oct 10, 2022 Liked: Cleanliness, amenities, property conditions & facilities Nice hotel newly renovated. Overall a nice
hotel but could use a few changes. We would stay there again. Pros: free breakfast, free evening reception (made our drinks strong) Cons: parking was not easy, the mattress was not comfy and the room was stuffy with no air flow. Stayed 1 night in Oct 2022 Oct 9, 2022 The cleanliness of the room left something to be desired. The self serve areas of the Breakfast Buffet had lots of fruit flies circling the areas. That’s indicative of questionable cleaning. Stayed 1
night in Oct 2022 Oct 9, 2022 Disliked: Cleanliness, property conditions & facilities The room was not throughly clean: dust was everywhere, mirrors weren't clean and there were stains on the towels. I was hoping to get much more than that for almost $300 for the night. Stayed 1 night in Oct 2022 Traveled with partner Oct 9, 2022 Liked:
Cleanliness, amenities, property conditions & facilities Stayed 1 night in Oct 2022 Oct 8, 2022 Liked: Property conditions & facilities I loved the convenience: Property, amenities & stay! What a lovely time & I will go back! Ap Stayed 1 night in Oct 2022 Response from David K - GM on
Oct 8, 2022 Thank you Angela for the 5, we can not wait for you to come back! Business traveler Sep 28, 2022 Liked: Cleanliness, amenities, property conditions & facilities Appreciated the location, very central . The room and amenities were good. Best was the breakfast and evening snacks. I had difficulty with using the phone from my room . Could not connect to front desk. Stayed 4 nights in Sep 2022 Response from David K - GM on Sep 29, 2022 Thank you Fauzia for the 5 and thank you for the feedback! We are so happy you enjoyed our Made to Order Full Breakfast and evening cocktails and snacks. It is a perfect amenity for our guests to start and end the day. Traveled with partner Sep 27, 2022 Liked:
Cleanliness, amenities, property conditions & facilities This was by far the best trip in part to the exceptional stay at this location. The facility was clean, warm, and modern. The staff was extremely helpful and did a great job making us feel welcomed. Stayed 1 night in Sep 2022 Response from David K - GM on Sep 28, 2022 WOW thank you for sharing your trip to DC with us! We appreciate the opportunity to show you are hospitality. Traveled with family Sep 27, 2022 Liked: Cleanliness, amenities, property conditions & facilities It was very noce property. Walkable to all museums and very nice fountain area to sit by. Very safe area. We biked around the city and bikeshare was just there . Starbucks was
opposite to it. Very good location. Im not ahppy with swimming pool though because it was small n overly croqded with kids.but food breakfast and overall very nice. Very nice staff and parking people very polite . Only thing i missed was look out from window, there was nothing ....like only other building. But rear was very good. Stayed 2 nights in Sep 2022 Response from David K - GM on Sep
27, 2022 Thank you Kamaljit for the 5! We are all thrilled you enjoyed our brand new hotel! Great feedback!We are one of only a few hotels in the city that still have an indoor pool and hope you were still able to enjoy, even with the other children utilizing it as well. Thank you! Traveled with family and small children Sep 16, 2022 Liked: Cleanliness, property conditions & facilities I love everything we will come back for sure Stayed 1 night in Sep 2022 Response from David K - GM on Sep 16, 2022 Thanks Justin for the amazing Review! Traveled with family and small children Sep 13, 2022 Liked: Cleanliness, amenities, property conditions & facilities Stayed 4
nights in Aug 2022 Traveled with family and small children Sep 8,
2022 Liked: Cleanliness, amenities, property conditions & facilities My stay was wonderful. The breakfast was the best meal that i had in Washington DC. Staff were very friendly and hpful. This was the one of the besthotels that i have stayed at in a long time. Even my checkout with Antoione Stayed 1 night in Sep 2022 Response from David K - GM on Sep 12, 2022 This is the best to read! Antoine is a Service Star! And our breakfast team loved reading this! I hope you were able to try one of our daily breakfast specials :) See you again soon. Traveled with family and small children Sep 5, 2022 Liked: Cleanliness, amenities, property conditions & facilities The property was under renovation during my stay, BUT, it was not terrible. They still offered all amenities but just in different part of the hotel. The only bad part was pool was not in service during my stay it would been good for the kids. Stayed 2 nights in Aug 2022 Traveled with partner Sep 3, 2022 Liked: Cleanliness, amenities, property conditions & facilities Very friendly staff and quick check in. Walkable or short distance to all eateries and sites. Stayed 1 night in Aug 2022 Response from David K - GM on Sep 7, 2022 There are so many great restaurants and bars that are within walking distance! I am so happy you enjoyed! Traveled with family Sep 1, 2022 Disliked:
Cleanliness, amenities, property conditions & facilities What I liked is the suite’s new furniture. What I didn’t like is as follows: 1. Housekeeping 2. Staff level of professionalism 3. Lack of commitment 4. Hotel’s amenities Stayed 10 nights in Aug 2022 Traveled with family and small children Sep 1, 2022 Liked: Cleanliness, amenities, property conditions &
facilities I liked the friendly customers service. And the space Stayed 3 nights in Aug 2022 Response from David K - GM on Sep 7, 2022 Hi Alejandra, thank you for commenting on our friendly service! WE love reading that. Traveled with partner Aug 31, 2022 Liked:
Cleanliness, amenities, property conditions & facilities Great place. Central to all sites. Pool and restaurant closed for renovation. Great stay Stayed 3 nights in Aug 2022 Response from David K - GM on Sep 7, 2022 Our pool and restaurant Brickstone's Kitchen Bar are now open! Thank you! Traveled with family Aug 31, 2022 Liked: Cleanliness, amenities, property conditions & facilities A lot of the museum were walking distance, restaurants were close as well. The rooms were very spacious and clean. The complimentary breakfast area were kind of small and not many employees to take care of the tables ounce people leave, but the food was good, the toast are a was kind of small only two toster for
a lot of people. Stayed 5 nights in Aug 2022 Response from David K - GM on Sep 7, 2022 Great review Carlos! Our Made to Order full breakfast is one of a kind. Thrilled you enjoyed it! Traveled with family Aug 29, 2022 Liked: Property conditions & facilities You have to be a Hilton Honors
member to get wifi and even then, it didn’t work in our room. An “engineer” was supposed to come but never did. The coffee table in our room wasn’t wiped down from the previous guests and the ice cream from their store was freezer burned. Otherwise, the staff are very friendly and personable and the location is great. Stayed 1 night in Aug 2022 Response from David K - GM on Sep 7, 2022 HI Tanya! Thank you for the review and great, helpful feedback. We appreciate it and hope to serve you again in the future. Thanks! Traveled with family and small children Aug 26, 2022 Liked: Cleanliness, amenities, property conditions & facilities My check in specialist was AMAZING Stayed 2 nights in Aug 2022 Business traveler Aug 26, 2022 Disliked: Cleanliness, property conditions & facilities The sheets smelt disgusting and I have been calling for a week to get an itemized receipt ... they will not answer or return my calls after leaving several voicemails HORRIBLE service and hate Stayed 1 night in Aug 2022 Traveled with family Aug 26, 2022 Liked: Cleanliness, amenities, property conditions & facilities Very clean and service was great Stayed 2 nights in Aug 2022 Response from David K - GM on Sep 7, 2022 Our goal is always to be the cleanliest and Friendliest hotel in DC! Thank you! Aug 24, 2022 Good rooms, but poor breakfast Stayed 4 nights in
Aug 2022 Traveled with family Aug 22, 2022 Breakfast was not great and we were never told we had to pay for parking. It cost us $120 to pay for parking for 2 nights. Just horrible. Stayed 2 nights in Aug 2022 Traveled with family Aug 20, 2022 Disliked: Amenities, property conditions & facilities Pool and exercise room were both closed because of
construction. That should have been noted when selecting this hotel on expedia website. Not happy about this. Otherwise, hotel was very good Stayed 4 nights in Aug 2022 Traveled with family Aug 17, 2022 Disliked: Amenities, property conditions & facilities My family and i stayed at this Hilton before and were very pleased. That being said there was no alert as to the
significant construction going in the hotel. No pool, no restaurant and a lot of noise. And $134 to park for two nights. Horrible actually. Stayed 2 nights in Aug 2022 Aug 15, 2022 Liked: Cleanliness, amenities, property conditions & facilities The property was in a great location, convenient to everything! Staff was so friendly - thank you to Antoine Bragg for making
my stay great from the start. Room was updated and sparkling clean. And I was so impressed by the complimentary breakfast. Will be staying here again. Stayed 1 night in Aug 2022 Response from David K - GM on Aug 21, 2022 WOW Shama, thanks for the great shout out to our Front Desk Supervisor Antoine! HE is one of the best. Traveled with family and small children, Traveled with group, Traveled with family Aug 15,
2022 Disliked: Amenities, property conditions & facilities Amenities advertised are not available. Hotel management was also not helpful and very rude. Stayed 2 nights in Aug 2022 Traveled with group Aug 14, 2022 The property is located in a beautiful section of DC. The room was clean and was more than spacious. There were a few
disappointments. 1) The pool was closed for renovations 2) there are renovations being completed throughout the hotel no construction noise during my stay but it definitely wasn’t pleasing to the eye. 3) Their valet parking was $67 a night. That wasn’t made clear during the time I booked my room but definitely was a cost that couldn’t be avoided. Stayed 1 night in Aug 2022 Aug 12, 2022 Liked: Cleanliness, amenities,
property conditions & facilities Stayed 5 nights in Aug 2022 Traveled with
family Aug 11, 2022 Liked: Cleanliness, amenities, property conditions & facilities Great location. Friendly front desk staff. Clean. Under construction now so no pool until September. That is only disappointing part. Stayed 3 nights in Aug 2022 Response from David K - GM on Aug 15, 2022 Thank you Monica! Our location in city center allows our guests to walk to just about everything. And if it is not walkable the Metro is right here as well as a bike share. Thank you for the 5! Traveled with family Aug 10, 2022 Liked: Cleanliness, property conditions & facilities Very
clean and freshly updated with beautiful granite everywhere! Stayed 1 night in Aug 2022 Response from David K - GM on Aug 10, 2022 Thank you Christine! We are all so happy you enjoyed our newly renovated suites! Traveled with group, Traveled with family Aug 9, 2022 Disliked: Amenities, property conditions &
facilities I booked the hotel last February. We weren't aware that it would be under renovation. Although we got a clean room and housekeeping was efficient. Breakfast was good buut really need to be there really eraly to avoid the rush hour. It was difficult on some days to request for things. Our bathroom ran out of bodywash, lotion and conditioner juat on the first day. The pool was not available and the fitness centers equipment were
mostly broken like the threadmill. But over all it was an okay stay due to acccesibility to the places we wanted to go. Stayed 7 nights in Aug 2022 Response from David K - GM on Aug 10, 2022 Thank you Ida so much for the review! I am thrilled you enjoyed your stay and thank you for the feedback. We hope you will enjoy our newly renovated hotel on your next trip to
DC. Aug 7, 2022 Stayed 3 nights in Aug 2022 Traveled with family Aug 6, 2022 Liked: Cleanliness, property conditions & facilities Great location! Clean and comfortable. Stayed 1 night in Aug 2022 Response from David K - GM on Aug 6, 2022 We also believe we have the best, most central and convenient of any hotel. Plus we
are full renovated. Thank you Zohreh! Traveled with family Aug 5,
2022 Very disgusting to find previous guest’s personal clothing under the bed. No ironing board. House keeping did not deliver towels as requested. Telephone did not work, had to call outside to reach front desk or go to the desk. The rate we paid service was very disappointing. Stayed 1 night in Jul 2022 Traveled with family Aug 3, 2022 Liked: Cleanliness, room comfort Stayed 3 nights in Jul 2022 Response from David K - GM on Aug 6, 2022 We are grateful for the 10 Jemie, THANK YOU! Traveled with family Aug 2, 2022 Liked: Cleanliness, amenities, property conditions & facilities Got a suite for me and my adult daughters. Great accommodations. Great location. Great staff. Great choice. Stayed 3 nights in Jul 2022 Response from David K - GM on Aug 3, 2022 Wow Stephen, Thanks for the 5! Love the "Greats"! Aug 2, 2022 Liked: Cleanliness, room
comfort Stayed 1 night in Jul 2022 Response from David K - GM on Aug 2, 2022 Big thanks for the 8, we hope and know we can earn your 10 rating your next stay! Jul 31, 2022 Stayed 4 nights in Jul 2022 Business traveler Jul 29, 2022 The ongoing construction was a
disappointment and inconvenience; not having a restaurant, bar or pool was actually a surprise. Note that many of the photos on Hotels.com are either outdated or simply aren't even this hotel, I can't tell which. The staff were friendly and attentive, seeming to do their best with the situation. My room was great, big and clean, and the sink/fridge/microwave options are really a plus. Breakfast was an omelette station and then a whole buffet too - be sure to walk around the corner to get to the
buffet. I'd say this will be a great complete hotel choice once the construction's done, hopefully a nice restaurant goes in. Stayed 3 nights in Jul 2022 Jul 27, 2022 Liked: Cleanliness, amenities, property conditions & facilities The staff is great. Hotel is beautiful. Fabulous Stayed 4 nights in Jul 2022 Business traveler, Traveled with family Jul 26, 2022 expedia did not tell us about the renovation before booking. Pool is closed my daughter stayed with a family to go to a pool daily. They wrote it in reservation notes after booking. I called and they were very rude. very dusty. Happy hour was bag chip and free drink. Breakfast omelette station closes at 930 am so be prepared. Only egg toast and bacon. They are working on the hotel 2 min walk for cheaper parking is worth it! No one should pay $57 for parking Stayed 3 nights in Jul 2022 |
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