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Account Management

1. Do I have to link a Google account to my Tenor account?

Currently, users are not required to link a Google account to their Tenor account and all Tenor functionality is still available to users without linking to Google. 

However, sometime in 2021, access to Tenor’s full suite of features will require a Google account.

2. Why should I link my Google account to my Tenor account?

Linking enables Google Sign-In, providing you with improved access to your Tenor account, favorite content, and uploads on all Tenor apps.  

3. How do I unlink my Tenor account from my Google account?

Please reach out at

and provide us with the username of your Tenor profile and the email address of your Google account so that we can initiate the unlinking process for you.

4.  I’m trying to log into the Tenor GIF Keyboard iOS app using Facebook, but the button has disappeared. How do I log in?

Facebook Login is no longer supported, but if you set a password on your Tenor profile, you can login with your username/password combination. You can begin the password reset process by clicking here or from the iOS app Sign In flow.

Once you have set your password, return to the login screen and use the “Sign in with Username” option. Be sure to enter your Tenor profile username or Facebook email address in the username prompt.

5. How can I terminate my Tenor account?

Tenor GIF Keyboard iOS app users can terminate their Tenor account within the in-app Settings menu. If you have an iOS device, please open the 'GIF Keyboard' app, then navigate to ‘settings’ by going to your profile and pressing the gear icon. Press the ‘Delete Account’ option, once confirmed, your account should be deleted within 24 hours.

If you do not have an iOS device, please reach out to

and provide us with either your (a) Tenor username or (b) email address used when you first signed up with us so that we can terminate your account for you.

6. I forgot my username, what can I do to retrieve it?

Please reach out to and provide us with the email address used when you first signed up with Tenor. 

7. Can I change my username?

Currently, we do not have a feature allowing users to change usernames. As such, the username created when first signing up is permanent. You will need to create a new account in order to have a new username.

8. How can I reset my password?

Uploading & Managing Content

1. How do I upload content?

You have the ability to upload customized content to your keyboard and tag them so others can find them on their keyboard. We accept the following formats: GIFs, stickers, MP4s, JPEGs, and PNGs. Please only upload content that you own or have permission to post.

Here are the upload steps across different devices and entry points:

iOS Devices 

Open the Tenor GIF Keyboard app and click the upload button

Android Devices 

Open the Tenor GIF Keyboard app and click the upload button

Desktop

Go to the Tenor website //tenor.com and click the upload button on the top right hand corner of the home page. 

It may take up to 48 hours for GIFs to be approved for publication to our content library.

2. Where is my uploaded content?

It can take up to 48 hours for content to go through the approval process once uploaded. If you still do not see your content on your account after 48 hours from upload, feel free to reach out to us at . 

3. How can I delete my content?

If you have an iOS device, please open the 'GIF Keyboard' app and click on your profile (button on the bottom right). From there, click on the 'Packs' button and find the pack called 'Saved'. You can delete your content by holding onto the image and tapping on the 'Delete' option that should appear. Here are some screenshots on this process: 

If you do not have an iOS device, please reach out to us at and provide the following information:

• Link(s) of the item(s) you wish to delete
• Email address associated with your Tenor account

4. How can I recover a deleted piece of content?

Unfortunately, we are unable to retrieve content that has been deleted. You will need to re-upload the content again.

5. How can I delete GIFs posted on Slack?

To delete a GIF you have posted on Slack, an admin of your network would have to delete the message. This is because a GIF is sent in a message by the Tenor bot and only an admin of your Slack network can delete messages by another person/ bot.  

Report a Violation  

1. How can I report abusive and/or offensive content?

Currently, our app is rated 17+. A large portion of our library is user-uploaded and we do our best to ensure that uploaded content meets that rating. If there is a specific piece of content that you feel is inappropriate for the 17+ rating, you may flag it for review by holding down on the GIF on our app and scrolling to the “Report” button.

You may also submit a report to us at

.

2. How can I make a copyright complaint?

Please write to us at

and provide the links of the content you wish to report.