Kaiser Permanente breaks ground in New Carrollton
Urban Atlantic and anchor tenant Kaiser Permanente celebrated groundbreaking for the new 200,000-square-foot facility at the New Carrollton Metro Station on Wednesday. Kaiser Permanente will join educational technology company 2U and the Maryland ...
New CareClinic by Kaiser Permanente at Bartell Drugs opens in Redmond
Four generations of the Bartell family have continuously focused on the future — and how the drugstore chain can better serve its customers. With exceptional customer service, locally made products and a focus on your overall wellbeing, Bartell Drugs ...
Kaiser Permanente hires new Hawaii president
Kaiser Permanente has hired a new president for the Hawaii region. Dave Underriner will begin as head of Kaiser Foundation Health Plan and Hospitals of Hawaii in mid-May, the company said today. Underriner most recently was executive vice president ...
Kaiser Permanente - Northern California - HMO 2021-22 Edition
Why were these topics selected?
OPA's Report Cards provide scores on health care measures used nationally for these topics. The topics provide information on important quality care for the topic and what your doctor or health plan and you should or could be doing so that you get the best care.
Data Disclaimer
The source for data contained in this publication is Quality Compass®2021 and is used with the permission of the National Committee for Quality Assurance (NCQA). Quality Compass® 2021 includes certain Consumer Assessment of Healthcare Providers and Systems (CAHPS®) data. Any data display, analysis, interpretation, or conclusion based on these data is solely that of the authors, and NCQA specifically disclaims responsibility for any such display, analysis, interpretation, or conclusion. Quality Compass is a registered trademark of NCQA. CAHPS® is a registered trademark of the Agency for Healthcare Research and Quality (AHRQ).
Users of the data shall not have the right to alter, enhance, or otherwise modify the data. Anyone desiring to use or reproduce the data without modification for a noncommercial purpose may do so without obtaining any approval from NCQA. All commercial uses must be approved by NCQA and are subject to a license at the discretion of NCQA. Use by health care providers in connection with their own practices is not commercial use. A "commercial use" refers to any sale, license, or distribution of the data for commercial gain, or incorporation of the data into any product or service that is sold, licensed, or distributed for commercial gain, even if there is no actual charge for inclusion of the data. ©2004-2021 National Committee for Quality Assurance, all rights reserved.
Customer Service Information
- To find doctors who accept Kaiser Permanente - Northern California - HMO and their office locations, and more go to//www.kp.org
- Customer service phone number:800-464-4000, 800-788-0616 (Spanish), 800-757-7585 (Chinese)
- Customer service TTY/TDD number:TTY 711
- Customer service hours/availability:Open 7 days a week, 24 hours a day; Closed holidays; Closed at 10 p.m. the day after Thanksgiving, Christmas Eve, and New Year's Eve
- Co-payment for services varies greatly. Consider calling your doctor or plan to learn more about your co-payment before getting the care you need.
Counties served by Kaiser Permanente - Northern California - HMO:
Alameda, Amador, Contra Costa, El Dorado, Fresno, Kings, Madera, Marin, Mariposa, Napa, Placer, Sacramento, San Francisco, San Joaquin, San Mateo, Santa Clara, Santa Cruz, Solano, Sonoma, Stanislaus, Sutter, Tulare, Yolo, Yuba. Call the plan to find out what is available in your area.300.310/300.320
| Kaiser Permanente San Jose Medical Center | 408-972-3000 |
| Kaiser Permanente Gilroy Medical Offices | 408-848-4600 |
San Jose
| Appointments/Advice (24 hours / 7 days) | 408-362-4740 |
| Appointments/Advice (TTY for Hearing/Speech Impaired) | 711 |
| Prescription Refills | 408-972-6336 |
| Cancellations and messages to personal physician | 408-362-4740 |
| Choose your Doctor | 408-972-7321 |
| Business Office | 408-361-2190 |
| 408-972-6655 | |
| Member Services | 408-972-3470 |
| Health Education Center | 408-972-3340 |
| Health Plan Office | 408-972-3020 |
| Coordination of Benefits | 800-201-2123 |
Gilroy
| Service | Phone Number | |
| Appointments/Advice (24 hours / 7 days) | English: TTY: | 1-408-848-4095 1-408-848-4696 |
| Appointment Cancellations | 1-408-848-4699 | |
| Choose your Doctor | 1-877-327-3663 | |
| Member Services Call Center (for Health Plan questions) | English: Spanish: TTY: | 1-800-464-4000 1-800-788-0616 711 |
| Health Education Center | 1-408-848-4690 | |
| Member Services | 1-408-846-2321 | |
| Pharmacy | Information: EasyFill (24 hr recorder): Zero-refill recorder: Mail-order Pharmacy (toll free): | 1-408-848-4640 1-408-848-4645 1-408-848-4663 1-888-218-6245 |
| Optical Sales – “Vision Essentials” | 1-408-848-4680 | |
| Optometry Appointments | 1-408-848-7000 | |
| Appointments for: Dermatology Physical Therapy Radiology | English: Spanish: | 1-408-848-7040 1-408-848-7030 |