Bank easy with the Navy Federal mobile app! With a great look and feel, we’ve made the mobile app easier to find information on your accounts and transactions. Breeze through payments, transfers, and check deposits with just a few taps. Quickly sign-in using a 4-digit passcode. Apply for a credit card, a personal loan, or membership, or find your closest ATM or branch.
Features:
• Safe and Secure. Access your accounts 24 hours a day.
• Use your
fingerprint or a four digit passcode to see your balances quicker.
• Easier to find information on your accounts, including transaction details and running balance.
• Make an internal, member, or external transfer through one easy process.
• Bill Pay for making payments on the go.
• Automatically deposit checks using your camera.
• View scheduled transactions, including pending deposits, upcoming transfers, and bill payments.
• Make payments directly to Navy Federal consumer
loans, mortgages and credit cards.
• Apply for new credit cards or personal loans, or become a Navy Federal member.
• View and manage statements
• View credit card reward points and redeem cash rewards.
• Order new or replacement debit cards and activate them.
• Update your debit or credit card PIN instantly.
• Change your sign-in password to keep your information safe.
• Set travel notifications.
• Find the nearest branch or ATM with a single tap.
• View rates and
info on our loans and savings products, or estimate a payment with a calculator.
• Read timely articles to help educate and plan your financial life.
To sign in to mobile banking, use your Navy Federal username and password. If you are not a member, apply now using the app or call us at 1-888-842-6328 or 1-703-255-8837.
As always, if you have any issues with our app, you can call us at 1-888-842-6328 or 1-703-255-8837, or reach us via Twitter at @NavyFederalHelp.
Federally insured by NCUA.
Message and data rates may apply.
(888) 842-6328 24/7Navy Federal Credit Union Phone Numbers and Emails
Toll-Free Number:
Customer Service:
(800) 233-3577
Accidental Death And Dismemberment
(800) 336-3767
Collections
(703) 255-8837
International
(877) 304-9302
Lendkey Student Loans
(877) 221-8108
Navy Federal Financial Group
(888) 503-7106
Personal Finance Management Toll Free
(703) 255-8878
TDD (For The Hearing Impaired), Local in metro Washington, DC
(888) 869-5863
Toll Free
Navy Federal Credit Union Emails:
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Jobs/ Career
Media
Advertising Inquiries
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Navy Federal Credit Union Contact Information
Corporate Office Address:
Navy Federal Credit Union
P.O. Box 3000
Merrifield, Virginia 22119-3000
United States
Other Info (opening hours):
Hours:
Monday - Friday: 8:00am - 8:00pm (EST)
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Navy Federal Credit Union Rating Based on 106 Reviews
Rating details
1.8 more details
Product or Service Quality
Diversity of Products or Services
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Rating trend
Summary of Navy Federal Credit Union Customer Service Calls
195 TOTAL
CALLS
02:46 AVG CALL
DURATION
12% ISSUES
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Navy Federal Credit Union Customer Service?
Account Question:
- 5M ago “To open up a business account”
- 7M ago “Help transfering money from one account to another”
- 8M ago “Balance”
Payments and Charges Question:
- 2M ago “Stop payment on an account that was already set”
- 2M ago “Unauthorized charges”
- 2M ago “Make a payment on”
Cards Question:
- 13d ago “Credit card transfer”
- 3M ago “Card”
- 7M ago “Card locked”
Request for Information Question:
- 4M ago “Questions about use of card”
- 5M ago “Verify checking”
- 10M ago “To check my account”
Product/ Service Question:
- 1M ago “I callings about your home loans”
- 8M ago “Auto loan”
- 1Y ago “MUTIPLE LOAN DENIALS”
Staff Question:
- 9M ago “Customer service”
Refund Question:
- 11M ago “Refund request”
Activation/ Cancellation Question:
- 11M ago “I want to cancel a transaction made from my checking account.”
Shipping and Delivery Question:
- 1Y ago “I need to get the right number for my direct deposit”
Other Question:
- 1M ago “Banker”
- 3M ago “Credit score”
- 4M ago “NFCU, NOTIFIED ME TO CALL”
About
Navy Federal Credit Union Terms of Service
To read more: //www.navyfederal.org/pdf/applications-forms/NFCU_652A_NFO.pdf
Navy Federal Credit Union Privacy Policy
To read more: //www.navyfederal.org/privacy/online.php
Navy Federal Credit Union FAQ
To read more: //www.navyfederal.org/about/frequently-asked-questions.php
Navy Federal Credit Union Pros and Cons
Pros: Interest rates, Interest rate, All but one branch mananger were very polite, When i joined they refinanced 3 auto loans for me, To good to be true
Cons: Customer service, Unable to speak to anyone, Poor managent and customer svc professionalsloan processing dept, Ability to resolve issues, Service
Summary
Navy Federal Credit Union was founded in January 1933. It is a major credit union owned by the National Credit Union Administration of the US federal government which specializes in military customers. The Navy Federal Credit Union serves the army, Navy, air force, Marine Corps, DoD. Clients are offered a broad selection of such services as savings, IRA, and checking accounts, certificates, deposit and more. It also provides credit cards, mortgages and home equity lines of credit, loans. Navy Federal Credit Union provides online brokerage services, extensive investment services; insurance etc. Nowadays the union operates nearly 180 branches and more than 400 ATMs in the United States and abroad.
Navy Federal Credit Union is ranked 125 out of 902 in Loans and Mortgages category
Area Served
USA, Worldwide
Payment Methods
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