Show How would you deal with an angry customer in a bank?How to Deal with Angry Customers. Remain calm.. Practice active listening.. Repeat back what your customers say.. Thank them for bringing the issue to your attention.. Explain the steps you'll take to solve the problem.. Set a time to follow up with them, if needed.. Be sincere.. Highlight the case's priority.. Have you ever had to deal with an angry customer How did you handle?Reiterate the customer's primary points and concerns back to them and make sure you apologize for the issue. Not only will the breather allow the customer to calm down, but they will also feel both heard and understood. Moreover, repeating it back will ensure your accurate understanding of the complaint.
Can you give me an example of when you have dealt with a difficult customer?Using the STAR method, you can tell a story about a time when you had to deal with an angry customer in person. Situation: "At my last job, a customer came in cursing and yelling—the works. She was complaining about an item she wanted to return, but she didn't have her receipt.”
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Tell me about a situation where you had to deal with an angry customer in bank
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