Medicaid
Visit UHCdentalproviders.com to service members of our Dual Special Needs Plans (DSNP) and/or Medicaid plans.
Medicare Advantage
Learn about Medicare Advantage Plans, how they benefit you, and review the quick reference guide to determine what portal to use to check eligibility and submit claims for each plan.
Claims and pre-treatment estimates
Obtain pre-treatment estimates, submit online claims and learn about our claim process.
Provider resources and support
Review information and trainings designed to help you and your practice.
Applicant & Member Services
1(855)HEA-PLUS (1-855-432-7587) - Calls Answered Monday through Friday 8 a.m. – 5 p.m.
www.healthearizonaplus.gov/
AZ Relay Service for the hearing impaired - 1-800-842-6520
Arizona Long Term Care System (ALTCS) Offices
ALTCS Local Offices
Clinical Resolution Unit
If you are experiencing any delays or need help in accessing physical or behavioral health services, call the AHCCCS Clinical Resolution Unit at
602-364-4558 or 1-800-867-5808.
Report Concerns About Quality of Care Received
If you have a complaint about a provider or a concern about the quality of care or services you have received, please send an e-mail with your name, AHCCCS identification number, date of birth, phone number, the name of the provider and a short description of the complaint or concern to:
Access to Covered Medicaid Services (Web form)
602-417-4885
Reporting Changes
If you need to report a change in your household including, but not limited to, a change of residential or mailing address, your income, household member's change of job, etc., contact:
- www.healthearizonaplus.gov
or 1(855)HEA-PLUS (1-855-432-7587) - ALTCS Members call 1-888-621-6880
- If you need to report a change to the Social Security Administration call
1-800-772-1213 Social Security Administration
It’s your health. It’s your choice.
Everyone deserves affordable health care, including you.
Working adults, people with disabilities, pregnant women, and children who qualify for Medicaid should check out UnitedHealthcare Community Plan.
We have the Medicaid benefits and extras that can make a real difference in your life.
- Find a doctor you trust in our network.
- Behavioral health services
- Transportation to and from doctor appointments
- 24/7 NurseLine to answer your health questions.
Sometimes, you might need a little extra help. Get extras not covered by Medicaid.
- Earn rewards for keeping you and your baby healthy
- Talk to a doctor from home using Virtual Visits
- We can help you connect to community services
- The free United Healthcare mobile app allows you to access key information on the go
We also offer resources to help you make the most of your plan. Including:
- Member advocates
- Social Services support
- Nutrition coaching
- Health education tools
- Care management
Visit www.azahcccs.gov for more information.
Helping you live a healthier life.
We are here for you, Arizona.
Remember to choose
UnitedHealthcare Community Plan.
And get the plan that gets you more.
To learn more about UnitedHealthcare Community Plan,
visit UHCCommunityPlan dot com forward slash AZ.
Provider Service Voice Portal: 877-842-3210
Looking for a different phone number or email address? Start by making a selection below.
Health Plans Support by State
Find specific phone numbers, mailing addresses and contact information by state.
Technical Assistance
Support is available for help with using websites, electronic transactions and applications.
Network Contact
Your local network management contact is available to answer questions about working with us.
Need Help Accessing Tools on UnitedHealthcare Provider Portal?
If you can't access specific tools once you've signed in to UnitedHealthcare Provider Portal, please contact your portal Password Owner/Primary Administrator using the UnitedHealthcare Manage by Account tool on the UnitedHealthcare Provider Portal.
Are You a Member Looking for Help?
If you are a member covered by a UnitedHealthcare insurance plan and you are looking to verify your benefits, view your claims, find a provider or talk to a nurse, visit myuhc.com or call the customer service phone number located on the back of your member insurance ID card.
Accessibility Contact Information
We are committed to ensuring that our website and mobile applications are accessible to individuals with disabilities. If you need assistance using our website or mobile application, or assistance with a PDF, we can help you. Please call us toll-free at 1-844-386-7491, TTY 711.
If you need assistance using our website or mobile application, or assistance with a document on the website or application, we can help you. Please call us toll-free at 1-866-842-3278.
Reporting Fraud, Waste or Abuse to Us
When you report a situation that could be considered fraud, you’re doing your part to help save money for the health care system and prevent personal loss for others. If you suspect another provider or member has committed fraud, waste or abuse, you have a responsibility and a right to report it. Taking action and making a report is an important first step. After your report is made,
we will work to detect, correct and prevent fraud, waste, and abuse in the health care system.
Call us at 1-844-359-7736 or visit uhc.com/fraud to report any issues or concerns.