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Reasons customers like you called recently
Need to upgrade cable boxes
Change address for home fios wifi service
Our internet is down and want to get it back up and running with Fios
I would like to change my credit card on my autopayment for my FIOS SERVICE.*Thank you!
I am*Unable to log into my account since Verizon changed it, I also got over charged an...
My internet service is not working. I have reset the router and it currently is not co...
Need to get FiOS Internet in my house I think everything is the air but I need to talk...
I would like to change my wifi password
Verizon damaged a pipe in the driveway.
We want to install our home network
Would like an appointment for someone to come out and set up my router. I’ve tried seve...
See more recent reasons for callingHelp me with my issue
Our Editor's Notes on Verizon FiOS's Phone-Based Customer Care
Verizon FiOS is a bundled wireless communication service that provides home phone, Internet and television service to its customers. With over five million customers in nine states, Verizon FiOS operates a busy customer service operation that includes phone-based customer care.
Why do People Call Verizon FiOS Customer Service?
Many people prefer to ask questions and resolve issues via a conversation with a customer service representative. The reasons why people call Verizon FiOS are varied and include:
- Starting new service
- Adding or changing services
- Questions about available services
- Canceling services
- Requesting technical support
- Billing questions and issues
- Scheduling technician appointments
- Transferring service due to relocation
- Arranging for the return or repair of equipment
Tips for Calling Verizon FiOS Customer Support
Many people find calling customer service to be a frustrating experience, even when the customer service is of high quality. Here are some tips for getting the best results from your call to Verizon FiOS customer support:
- Be sure to have your account number handy when calling Verizon FiOS customer service. Your customer service representative may have an easier time locating your account if you can read the number it him or her over the phone. You can find your account information on your bill or from your online account dashboard.
- If you are calling for technical support, be aware that the phone representative may have to run remote diagnostic tests on your equipment. If you are calling about your television service, make sure you are calling from a place where you can see your TV and use your remote control.
- Similarly, if you are calling about your Internet service, make your call from a room where you can access your computer and your router.
- Verizon FiOS offers a phone call-back service. You can avoid waiting on hold by requesting a call from the next available customer service agent from Verizon's website or mobile app. You can also schedule a call for a time that suits you best.
- If you call Verizon FiOS customer service and find yourself in an automated voice mail menu, keep pressing 0. You'll eventually be connected to a live agent.
How do Consumers Feel About Verizon FiOS Phone-Based Customer Service?
Customers have mixed feelings about Verizon FiOS customer service, which isn't unusual: Many large companies struggle to maintain consistent customer service throughout their organizations.
One major consumer advocacy website's "consumer choice" poll gave high marks to Verizon FiOS within its Subscription TV category.
On the other hand, a writer for a major IT publication reported in December of 2019 that he was given abysmal customer service by Verizon FiOS when he wanted to cut the cord and purchase stand-alone Internet service. He was put on hold for long periods of time and was quoted one price, only to be told that the original quote was wrong and that he'd have to pay a much higher amount each month.
What Kind of Things Can Verizon FiOS Customer Service Resolve?
Most consumer issues can be resolved through a call to Verizon FiOS customer care. These issues include starting, ending, changing, and transferring service, technical support, and questions about your bill.
While problems with equipment and wiring can often be diagnosed, and sometimes even resolved over the phone, some situations require a technician visit or sending equipment in for repair. A telephone representative can offer guidance and instructions, but a resolution won't happen over the phone.
What if my Call to Verizon FiOS is Unsuccessful?
There are few things more frustrating than waiting to speak to a customer service representative only to have to end the call feeling that nothing got accomplished during your conversation. There are, however, things that you can do to address the issue, including calling back or getting in touch with Verizon FiOS through other means.
First, though, take a few minutes to jot down some notes from the previous call. This can be useful when trying to escalate your concern with Verizon FiOS.
Next, write down what your issue is, what you've tried to do to resolve it and what you'd like Verizon FiOS to do for you. By having this information in front of you when you reconnect with Verizon, you'll be better able to stay on point and communicate your situation.
Once you have your completed notes in front of you, try one of the following:
Call back: Verizon FiOS representatives are people and some are better at their jobs than others. The next agent you talk to may be able to resolve your issue or send it to someone who can.
Try live chat: Verizon FiOS offers a live chat option from its website and mobile app. If you are more comfortable communicating in writing, live chat may be for you. Text-based communication also provides you with a record that can be useful if you need to escalate your case.
Reach out via social media: Verizon FiOS maintains a presence on multiple social media platforms. These platforms are monitored by customer care specialists 24/7. As with live chat, you'll have the benefit of a text-based record of your conversation with the agent.
Customer Number 800-837-4966 - by the Numbers
Phone number to dial800-837-4966
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hoursMon-Sun 8am-9pm EST
Navigate phone maze to a humanPress # instead of entering telephone number or account number, Enter Zip Code. Press 2. Then 1 for Technical Support, 2 for Sales or Account Changes, 3 to Disconnect, 4 for Payment Options, or 5 for Billing.
Rank (among phone numbers)1
Alternate methodsphone, facebook, web
Quality of communication85%
Information last updatedFri Nov 25 2022 09:00:00 GMT+0000 (Coordinated Universal Time)
Verizon FiOS's Best Toll-Free/800 Customer Phone Number
This is Verizon FiOS's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Verizon FiOS agent. This phone number is Verizon FiOS's Best Phone Number because 126,522 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-837-4966 include Lower My Bill, Cancel Service, Service Outage, Dispute a Charge, Change Plan and other customer service issues. The Verizon FiOS call center that you call into has employees from India, Singapore, Philippines, Colorado, Texas, North Carolina and is open Mon-Sun 8am-9pm EST according to customers. In total, Verizon FiOS has 9 phone numbers. It's not always clear what is the best way to talk to Verizon FiOS representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
Contacting Verizon FiOS - by phone or otherwise
While 800-837-4966 is Verizon FiOS's best toll-free number, there are 11 total ways to get in touch with them. The next best way to talk to their customer support team , according to other Verizon FiOS customers, is by calling their 866-240-9306 phone number for their Call For New Service department. Besides calling, the next favorite option for customers looking for help is via 866-240-9306 for Call For New Service. If you think this information is inaccurate or know of other ways to contact Verizon FiOS please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Verizon FiOS.
What is GetHuman's Relationship to Verizon FiOS?
In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Verizon FiOS. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.