Westgate smoky mountain resort and water park

Room options

About this area

Gatlinburg

Westgate Smoky Mountain Resort & Water Park is located in Gatlinburg. The area's natural beauty can be seen at Great Smoky Mountains National Park and popular attractions include Ripley's Aquarium of the Smokies and Dollywood. Traveling with kids? Consider Anakeesta and Fannie Farkle's Family Fun Parlor. Rafting offers a great chance to get out on the surrounding water, or you can seek out an adventure with mountain biking and hiking/biking trails nearby.

Visit our Gatlinburg travel guide Opens in a new window

What's nearby

  • Ripley's Super Fun Zone - 3 min drive

  • Mountain Mall - 6 min drive

  • Anakeesta - 10 min drive

  • Ripley's Aquarium of the Smokies - 10 min drive

  • Earthquake the Ride - 11 min drive

Getting around

  • McGhee Tyson Airport (TYS) - 64 min drive

Restaurants

  • Parton's Deli - 4 min drive

  • Atrium Pancakes - 5 min drive

  • Pancake Pantry - 6 min drive

  • New Orleans Sandwich Company - 6 min drive

  • Cheese Cupboard & Hofbrauhaus - 6 min drive

About this property

Westgate Smoky Mountain Resort & Water Park

4-star family-friendly hotel

You can look forward to water-park access, mini golf, and a playground at Westgate Smoky Mountain Resort & Water Park. Active travelers can enjoy amenities like ziplining and aerobics at this hotel. Treat yourself to a Swedish massage at the onsite spa. Be sure to enjoy a meal at any of the 3 onsite restaurants. Stay connected with free in-room WiFi, and guests can find other amenities such as laundry facilities and a bar.

Other perks at this hotel include:

  • 2 outdoor pools
  • Cooked-to-order breakfast (surcharge), RV/bus/truck parking, and smoke-free premises
  • An elevator, tour/ticket assistance, and barbecue grills
  • Massage treatment rooms, luggage storage, and ATM/banking services
  • Guest reviews say good things about the helpful staff and location

All guestrooms at Westgate Smoky Mountain Resort & Water Park have comforts such as laptop-friendly workspaces, as well as amenities like free WiFi. Guest reviews speak positively of the comfortable rooms at the property.

Other conveniences in all rooms include:

  • Free toiletries and hair dryers
  • Flat-screen TVs with premium channels
  • Wardrobes/closets, housekeeping, and desks

Languages

English, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

High-touch surfaces are cleaned and disinfected

Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-in and check-out

Protective shields in place at main contact areas

Guest rooms kept vacant for 24 hours between stays

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff

Temperature checks given to staff

Temperature checks available for guests

This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi

  • Available in some public areas: Free WiFi

Parking and transportation

  • RV/bus/truck parking on site

  • Wheelchair-accessible parking available

  • Onsite parking includes off-street options

Food and drink

  • Cooked-to-order breakfast available for a fee 8:00 AM–11:00 AM on weekdays and 9:00 AM–11:00 AM on weekends: USD 10-50 per person

  • 3 restaurants

  • 1 bar

Restaurants on site

  • Southern Comfort

  • Roaring Fork Snack Bar

  • Mountain Top Pool Bar

  • The Market Place

Things to do

  • 2 outdoor pools

  • 2 spa tubs

  • Aerobics classes

  • Full-service spa

  • Health club

  • Mini golf

  • Playground

  • Water park access (surcharge)

  • Ziplining

Family friendly

  • 2 outdoor pools

  • Laundry facilities

  • Mini golf

  • Playground

  • Snack bar/deli

Conveniences

  • ATM/banking services

  • Elevator

  • Gift shop/newsstand

Guest services

  • 24-hour front desk

  • Concierge services

  • Housekeeping (on request)

  • Laundry facilities

  • Luggage storage

  • Tour/ticket assistance

Business services

  • Business center

Outdoors

  • BBQ grill(s)

  • Picnic area

Spa

  • 2 treatment rooms

  • Massage - deep-tissue

  • Massage - Swedish

  • Massage/treatment rooms

  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible parking

Room amenities

Bathroom

  • Free toiletries

  • Hair dryer

  • Towels

Entertainment

  • Flat-screen TV

  • Premium channels

Food and drink

  • Paper towels

More

  • Access via exterior corridors

  • Connecting rooms available

  • Desk

  • Dryer

  • Iron/ironing board

  • Laptop-friendly workspace

  • Phone

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Policies

Check-in

Check-in from 4:00 PM - 11:00 PM

Early check-in subject to availability

Late check-in subject to availability

Minimum check-in age - 21

Check-out

Check-out before 10:00 AM

Late check-out subject to availability

A late check-out fee will be charged

Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

For more details, please contact the property using the information on the booking confirmation

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from January 17 to February 10:

  • Water park

The property will be renovating from September 12 2022 to November 11 2022 (completion date subject to change). The following areas are affected:

  • Lobby

Alternate facilities will be available offsite during the renovation.

Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Access methods

Pets

Pets allowed for an extra charge of USD 150 per accommodation, per stay

Service animals are welcome, and are exempt from fees

Welcoming dogs only

2 per room (up to 60 lbs)

Pets cannot be left unattended

Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: USD 200 per stay
  • Resort fee: USD 19.99 per accommodation, per night

The resort fee includes:

  • Pool access
  • Fitness center access
  • Internet access
  • Phone calls
  • In-room safe
  • Self parking
  • Additional inclusions

We have included all charges provided to us by the property.

Optional extras

  • Breakfast fee: between USD 10 and USD 50 per person (approximately)
  • Pet fee: USD 150 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Onsite parties or group events are strictly prohibited

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Guests traveling with a service animal must contact the property prior to arrival.

This property accepts dogs only. The following breeds are not permitted: Great Dane, Sharpei, Pit Bull, Rottweiler, German Shepherd, Husky, Alaskan Malamute, Doberman Pinscher, Chow Chow and Presa Canario; other dog breeds at discretion of property management. A dog must not exceed 60 pounds (27 kilograms), or in the case of 2 dogs, must not exceed 60 pounds combined; dogs must be maximum 36 inches (91 centimeters) long, and maximum 36 inches tall. Pets left unattended in guestrooms must be kept in a pet carrier or crate. Dogs must be leashed at all times when outside the guestroom. Dogs are not allowed in public areas, including restaurants, spa/salon, pool areas, showrooms, convention spaces, casino, and/or common retail spaces.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Only registered guests are allowed in the guestrooms

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section); guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation

Property is also known as

Smoky Mountain Resort Westgate

Smoky Mountain Westgate

Smoky Mountain Westgate Resort

Westgate Mountain Resort

Westgate Mountain Resort Lodge Smoky

Westgate Resort Smoky Mountain

Westgate Smoky

Westgate Smoky Mountain

Westgate Smoky Mountain Resort

Westgate Smoky Resort

Gatlinburg Westgate

Westgate Resort Gatlinburg

Westgate Resort Tennessee

Westgate Smokey Mountain Resort

Westgate Smoky Mountain Gatlinburg

Westgate Smoky Mountain Hotel Gatlinburg

Westgate Tennessee

Westgate Smoky Mountain Resort Gatlinburg

Westgate Smoky Mountain Resort Spa

Westgate Smoky Mountain Gatlinburg

Westgate Resort Gatlinburg

Westgate Smokey Mountain Resort

Westgate Smoky Mountain Resort

Westgate Resort Tennessee

Westgate Tennessee

Gatlinburg Westgate

Westgate Smoky Mountain Resort Spa

Westgate Smoky Mountain Resort & Water Park Hotel

Westgate Smoky Mountain Resort & Water Park Gatlinburg

Westgate Smoky Mountain Resort & Water Park Hotel Gatlinburg

Rating 5 - Excellent. 551 out of 1001 reviews" "

Rating 4 - Good. 201 out of 1001 reviews" "

Rating 3 - Okay. 119 out of 1001 reviews" "

Rating 2 - Poor. 67 out of 1001 reviews" "

Rating 1 - Terrible. 63 out of 1001 reviews" "

4.4/5

Property conditions & facilities

5/5 Excellent

VG, Gainesville

Traveled with family

Oct 11, 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 3 nights in Oct 2022

5/5 Excellent

Jessica

Traveled with partner

Oct 10, 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Awesome stay! Perfect for a family trip or couples to getaway. Extremely clean and friendly staff! Would come back!

Stayed 3 nights in Oct 2022

5/5 Excellent

Shawn

Traveled with partner

Oct 7, 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

My boyfriend and I went for my 21st birthday trip and had an amazing time! Everyone was super helpful and friendly and the scenery was gorgeous. We will be staying here again in the future!

Stayed 3 nights in Sep 2022

4/5 Good

Brett

Traveled with partner

Sep 28, 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This property is a wonderful and beautiful place. The people are all always pleasant and even jubilant in their jobs and love working here. My only complaints are that the water park is not included in the price of the room which was excessive. We stayed for two nights and the bill was over $900 dollars with no admittance to the water park. The poolside bar is way over priced, 2- drinks a jack and coke and a rum and coke cost $31.00. the market onsite is also over priced almost to price gouging level. I would recommend staying here however bring your own drinks, food and anything else otherwise you will need to pull a loan against your 401k to stay here.

Stayed 2 nights in Sep 2022

4/5 Good

Holly

Traveled with family

Sep 28, 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We had a very nice stay here. The property is new and updated and lots of fun things to do for the family. They even let us check in early. The only thing I wish I knew our unit didn't have any windows to the outside other than a small one in the bedroom so it made it very dark on the inside. Overall, loved our stay and would come back.

Stayed 1 night in Sep 2022

5/5 Excellent

E Michael

Traveled with partner

Sep 24, 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The people and staff r very good. And everyone is very helpful.

Stayed 7 nights in Sep 2022

5/5 Excellent

Lucia

Traveled with family and small children, Traveled with pets, Traveled with family

Sep 6, 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I loved everything! The staff was friendly, everything was clean, and they took my dog in ❤️

Stayed 2 nights in Sep 2022

4/5 Good

Marla

Traveled with family

Aug 26, 2022

Liked: Cleanliness, staff & service, property conditions & facilities

The view of the mountains was wonderful

Stayed 3 nights in Aug 2022

5/5 Excellent

emily

Traveled with family and small children

Aug 24, 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 3 nights in Aug 2022

5/5 Excellent

Crystal

Traveled with family and small children, Traveled with family

Aug 16, 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Amazing views and great resort. Easy to get to attractions.

Stayed 1 night in Aug 2022

How much does it cost to go to Smoky Mountain Water Park?

Our prices start at around $24.95 +tax per person and do vary. Please be sure to visit our Gatlinburg waterpark website for additional information.

Does Pigeon Forge have an indoor waterpark?

Open Year Round! Bring your sunscreen! The Wild WaterDome 66,000 square foot indoor waterpark, located at River Lodge, features a see-through-roof that bathes the entire park in natural light and actually allows guests to tan (and tropical plants to flourish) all year long!

Is Wild Bear Falls open year round?

A mountain-themed, world-class family indoor water park, Wild Bear Falls at Westgate Smoky Mountain Resort & Water Park in Gatlinburg, Tennessee, features a state-of-the-art retractable roof, taking Mother Nature out of the equation! Guests can enjoy comfortable conditions year round.

How far apart is Pigeon Forge and Gatlinburg?

You may be wondering how far is Gatlinburg from Pigeon Forge, and the answer is about 15 minutes, depending on traffic. If traffic is heavy during popular months, it could take you longer to get to either city. The distance is about 7.5 miles from one city to the other, depending on where you start at in either city.