Room options
About this area
Gatlinburg
Westgate Smoky Mountain Resort & Water Park is located in Gatlinburg. The area's natural beauty can be seen at Great Smoky Mountains National Park and popular attractions include Ripley's Aquarium of the Smokies and Dollywood. Traveling with kids? Consider Anakeesta and Fannie Farkle's Family Fun Parlor. Rafting offers a great chance to get out on the surrounding water, or you can seek out an adventure with mountain biking and hiking/biking trails nearby.
Visit our Gatlinburg travel guide Opens in a new window
What's nearby
Ripley's Super Fun Zone - 3 min drive
Mountain Mall - 6 min drive
Anakeesta - 10 min drive
Ripley's Aquarium of the Smokies - 10 min drive
Earthquake the Ride - 11 min drive
Getting around
McGhee Tyson Airport (TYS) - 64 min drive
Restaurants
Parton's Deli - 4 min drive
Atrium Pancakes - 5 min drive
Pancake Pantry - 6 min drive
New Orleans Sandwich Company - 6 min drive
Cheese Cupboard & Hofbrauhaus - 6 min drive
About this property
Westgate Smoky Mountain Resort & Water Park
4-star family-friendly hotel
You can look forward to water-park access, mini golf, and a playground at Westgate Smoky Mountain Resort & Water Park. Active travelers can enjoy amenities like ziplining and aerobics at this hotel. Treat yourself to a Swedish massage at the onsite spa. Be sure to enjoy a meal at any of the 3 onsite restaurants. Stay connected with free in-room WiFi, and guests can find other amenities such as laundry facilities and a bar.
Other perks at this hotel include:
- 2 outdoor pools
- Cooked-to-order breakfast (surcharge), RV/bus/truck parking, and smoke-free premises
- An elevator, tour/ticket assistance, and barbecue grills
- Massage treatment rooms, luggage storage, and ATM/banking services
- Guest reviews say good things about the helpful staff and location
All guestrooms at Westgate Smoky Mountain Resort & Water Park have comforts such as laptop-friendly workspaces, as well as amenities like free WiFi. Guest reviews speak positively of the comfortable rooms at the property.
Other conveniences in all rooms include:
- Free toiletries and hair dryers
- Flat-screen TVs with premium channels
- Wardrobes/closets, housekeeping, and desks
Languages
English, Portuguese, Spanish
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Social distancing
Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Safety measures
Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
This information is provided by our partners.
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and transportation
RV/bus/truck parking on site
Wheelchair-accessible parking available
Onsite parking includes off-street options
Food and drink
Cooked-to-order breakfast available for a fee 8:00 AM–11:00 AM on weekdays and 9:00 AM–11:00 AM on weekends: USD 10-50 per person
3 restaurants
1 bar
Restaurants on site
Southern Comfort
Roaring Fork Snack Bar
Mountain Top Pool Bar
The Market Place
Things to do
2 outdoor pools
2 spa tubs
Aerobics classes
Full-service spa
Health club
Mini golf
Playground
Water park access (surcharge)
Ziplining
Family friendly
2 outdoor pools
Laundry facilities
Mini golf
Playground
Snack bar/deli
Conveniences
ATM/banking services
Elevator
Gift shop/newsstand
Guest services
24-hour front desk
Concierge services
Housekeeping (on request)
Laundry facilities
Luggage storage
Tour/ticket assistance
Business services
Business center
Outdoors
BBQ grill(s)
Picnic area
Spa
2 treatment rooms
Massage - deep-tissue
Massage - Swedish
Massage/treatment rooms
Spa open daily
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Wheelchair-accessible parking
Room amenities
Bathroom
Free toiletries
Hair dryer
Towels
Entertainment
Flat-screen TV
Premium channels
Food and drink
Paper towels
More
Access via exterior corridors
Connecting rooms available
Desk
Dryer
Iron/ironing board
Laptop-friendly workspace
Phone
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Policies
Check-in
Check-in from 4:00 PM - 11:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 21
Check-out
Check-out before 10:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out
Special check-in instructions
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Renovations and closures
The following facilities are closed seasonally each year. They will be closed from January 17 to February 10:
- Water park
The property will be renovating from September 12 2022 to November 11 2022 (completion date subject to change). The following areas are affected:
- Lobby
Alternate facilities will be available offsite during the renovation.
Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.
Access methods
Pets
Pets allowed for an extra charge of USD 150 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 per room (up to 60 lbs)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Children and extra beds
Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available
Property payment types
Important information
Fees
You'll be asked to pay the following charges at the property:
- Deposit: USD 200 per stay
- Resort fee: USD 19.99 per accommodation, per night
The resort fee includes:
- Pool access
- Fitness center access
- Internet access
- Phone calls
- In-room safe
- Self parking
- Additional inclusions
We have included all charges provided to us by the property.
Optional extras
- Breakfast fee: between USD 10 and USD 50 per person (approximately)
- Pet fee: USD 150 per accommodation, per stay
- Service animals are exempt from fees
- Late check-out is available for a fee (subject to availability, amount varies)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Onsite parties or group events are strictly prohibited
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests traveling with a service animal must contact the property prior to arrival.
This property accepts dogs only. The following breeds are not permitted: Great Dane, Sharpei, Pit Bull, Rottweiler, German Shepherd, Husky, Alaskan Malamute, Doberman Pinscher, Chow Chow and Presa Canario; other dog breeds at discretion of property management. A dog must not exceed 60 pounds (27 kilograms), or in the case of 2 dogs, must not exceed 60 pounds combined; dogs must be maximum 36 inches (91 centimeters) long, and maximum 36 inches tall. Pets left unattended in guestrooms must be kept in a pet carrier or crate. Dogs must be leashed at all times when outside the guestroom. Dogs are not allowed in public areas, including restaurants, spa/salon, pool areas, showrooms, convention spaces, casino, and/or common retail spaces.
We should mention
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section); guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation
Property is also known as
Smoky Mountain Resort Westgate
Smoky Mountain Westgate
Smoky Mountain Westgate Resort
Westgate Mountain Resort
Westgate Mountain Resort Lodge Smoky
Westgate Resort Smoky Mountain
Westgate Smoky
Westgate Smoky Mountain
Westgate Smoky Mountain Resort
Westgate Smoky Resort
Gatlinburg Westgate
Westgate Resort Gatlinburg
Westgate Resort Tennessee
Westgate Smokey Mountain Resort
Westgate Smoky Mountain Gatlinburg
Westgate Smoky Mountain Hotel Gatlinburg
Westgate Tennessee
Westgate Smoky Mountain Resort Gatlinburg
Westgate Smoky Mountain Resort Spa
Westgate Smoky Mountain Gatlinburg
Westgate Resort Gatlinburg
Westgate Smokey Mountain Resort
Westgate Smoky Mountain Resort
Westgate Resort Tennessee
Westgate Tennessee
Gatlinburg Westgate
Westgate Smoky Mountain Resort Spa
Westgate Smoky Mountain Resort & Water Park Hotel
Westgate Smoky Mountain Resort & Water Park Gatlinburg
Westgate Smoky Mountain Resort & Water Park Hotel Gatlinburg
Rating 5 - Excellent. 551 out of 1001 reviews" "
Rating 4 - Good. 201 out of 1001 reviews" "
Rating 3 - Okay. 119 out of 1001 reviews" "
Rating 2 - Poor. 67 out of 1001 reviews" "
Rating 1 - Terrible. 63 out of 1001 reviews" "
4.4/5
Property conditions & facilities
Traveled with family Oct 11, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Stayed 3 nights in Oct 20225/5 Excellent
Traveled with partner Oct 10, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Awesome stay! Perfect for a family trip or couples to getaway. Extremely
clean and friendly staff! Would come back! Stayed 3 nights in Oct 20225/5 Excellent
Traveled
with partner Oct 7, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities My boyfriend and I went for my 21st birthday trip and had an amazing time! Everyone was super helpful and friendly and the scenery was gorgeous. We will be staying here again in the future! Stayed 3 nights in Sep 20225/5 Excellent
Traveled with partner Sep 28,
2022
Liked: Cleanliness, staff & service, amenities, property conditions & facilities This property is a wonderful and beautiful place. The people are all always pleasant and even jubilant in their jobs and love working here. My only complaints are that the water park is not included in the price of the room which was excessive. We stayed for two nights and
the bill was over $900 dollars with no admittance to the water park. The poolside bar is way over priced, 2- drinks a jack and coke and a rum and coke cost $31.00. the market onsite is also over priced almost to price gouging level. I would recommend staying here however bring your own drinks, food and anything else otherwise you will need to pull a loan against your 401k to stay here. Stayed 2 nights in Sep 20224/5 Good
Traveled with family Sep 28, 2022 Liked:
Cleanliness, staff & service, amenities, property conditions & facilities We had a very nice stay here. The property is new and updated and lots of fun things to do for the family. They even let us check in early. The only thing I wish I knew our unit didn't have any windows to the outside other than a small one in the bedroom so it made it very dark on the inside. Overall, loved our stay and would come back. Stayed
1 night in Sep 20224/5 Good
Traveled with partner Sep 24,
2022
Liked: Cleanliness, staff & service, amenities, property conditions & facilities The people and staff r very good. And everyone is very helpful. Stayed 7 nights in Sep 20225/5 Excellent
Traveled with family and small children, Traveled with pets, Traveled with family Sep 6, 2022 Liked: Cleanliness,
staff & service, amenities, property conditions & facilities I loved everything! The staff was friendly, everything was clean, and they took my dog in ❤️ Stayed 2 nights in Sep 20225/5 Excellent
Traveled with family Aug 26, 2022 Liked: Cleanliness, staff & service, property conditions & facilities The view of the mountains was
wonderful Stayed 3 nights in Aug 20224/5 Good
Traveled with family and small
children Aug 24, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Stayed 3 nights in Aug 20225/5 Excellent
Traveled with family and small children, Traveled with family Aug 16, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing views and great resort. Easy to get to attractions. Stayed 1 night in Aug 20225/5 Excellent