CUSTOMER SERVICE
Online or Mobile
See what’s covered by your plan; check your claims; get ID cards; find a doctor, drug or facility; compare estimated treatment costs and more. It’s quick and so easy!
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Ask questions about your plan or how to cancel it, how to set up Blue Connect or reset your password.
Email Us
Telephone
For questions about your plan, bills or claims, call the Customer Service number on the back of your Blue Cross NC member ID card.
Don’t have your ID card? Call: 1-888-206-4697.
Hearing- or Speech-Impaired:
Please call 1-800-442-7028/TTY users dial 711.
Please note that you will need to identify yourself in order to be directed to the appropriate Customer Service department for your plan.
2022 Holiday Schedule:
(Office Closed)
| New Year's Day | Dec. 31, 2021 (observed) |
| MLK Day | Jan 17 |
| Memorial Day | May 30 |
| Independence Day | July 4 |
| Labor Day | Sep 5 |
| Thanksgiving | Nov 24-25 |
| Christmas | Dec 23 & 26 |
MEET IN PERSON
(In-person services will resume on Nov 1, 2022, by appointment only.)
For Onsite Member Services:
1965 Ivy Creek Blvd
Durham, NC 27707
Hours: 8 a.m. - 7 p.m., M-F
5660 University Parkway
Winston-Salem, NC 27105
Hours: 8 a.m. - 5 p.m., M-F
Onsite Office at Wake Forest Baptist Hospital (North Tower)
1 Medical Center
Blvd
Winston-Salem, NC 27157
Please call 919-698-8460 to schedule an appointment
Blue Cross NC Centers
Our Blue Cross NC Centers are designed to help you with all your health plan needs. From purchasing a plan to help understanding your benefits for resolving issues, you can make an appointment with our team. We have three center locations - Charlotte, Raleigh, and Boone - and more on the way!
Find a Center
Agent Retail Stores
Visit us at one of our agent-run retail locations to speak with a Blue Cross NC licensed agent or Customer Service representative on how to purchase a plan.
Find a Store
NEED HELP PURCHASING A PLAN?
Individual or Family Plans (People under age 65):
1-800-324-4973 (toll-free)
Monday-Thursday, 8 a.m. - 6 p.m.
Fridays, 8 a.m. - 5 p.m.
Group Plans (Company Sponsored):
1-800-291-6315 (toll-free)
Para asistencia en español con la compra de un plan, llame al 866-760-5570 o solicite más información.Blue Medicare HMO / Blue Medicare PPO
1-800-665-8037 (toll-free)
TTY users dial 711
7 days a week: 8 a.m. - 8 p.m.
Blue Medicare Rx (PDP)
1-800-661-5518
(toll-free)
TTY users dial 711
7 days a week: 8 a.m. - 8 p.m.
Blue Medicare Supplemental
1-800-478-0583 (toll-free)
TTY users dial 711
Monday - Friday: 8 a.m. - 5 p.m.
CORPORATE ADDRESSES
General Correspondence, National Sales and Triangle Regional Sales
Mailing Address:
Blue Cross and Blue Shield of North Carolina
P.O. Box 2291
Durham, NC 27702
Street Address (Deliveries):
Blue Cross and Blue Shield of North Carolina
Corporate Headquarters
4615 University Drive
Durham, NC 27707
Network Management:
Are you a provider? Contact Network Management