How to change code on a lock box

As the Lockabox One is a secure product, any ‘quick fix’ would make it less effective so there is no ‘master code’. If the code has been lost or forgotten, the only way to open your box is to work through all the possible combinations from 000-999 - it’s not as daunting as it sounds and takes roughly 15 minutes.

Once you have then found the code, you can reset it using the AB tab on the inside of the door.

If you are still having trouble accessing your box, then please contact us at [email protected]. Let us know what the issue is with your box and we’ll do our very best to help you.

My lock has stopped working - how do I open my box?

First things first - don’t panic!, We can help. First things first please check the following:

Are the dials on the three-digit combination lock lined up correctly?
If they are nudged slightly and not completely aligned, it won’t allow the box to open. Sounds simple, but lots of us get caught out by it.
Have you changed the code recently?
If the digits weren’t lined up exactly when setting the code, then this may cause the lock to malfunction and prevent you from opening the box.
Are you entering the correct code?
If you’re unsure of your code, then there is only one way to reset it. Unfortunately, due to the Lockabox One being a secure product any quick fix would make it less effective. The solution to this issue takes roughly 15 minutes (often less) and requires working through all possible combinations from 000-999. This really isn’t as daunting as it sounds!
Is your box new?
If you have never set your code, the default code is 000. This will need to be entered on the box, to allow you to open your box and change the code for the first time.

If you are still struggling to access the contents of your box, please email us at [email protected], making sure you include your order number and name.

If it’s urgent, please call our offices on +441548 856574 (our office is open 08:30 - 17:00 GMT, Monday - Friday)

How can I move the tab on the back of the lock?

Sometimes the lock tab on the back can be a little sticky. We suggest using something thin and flat (such as a coin) between your thumb and the lock tab. If you apply additional pressure you should be able to free the movement. Once this is done for the first time, the operation should be smooth and easy from then on.

Are none of the above working?

Please contact us by email at [email protected] or give us a call on +441548 856574 (our office is open 08:30 - 17:00 GMT, Monday - Friday)

Shipping, delivery & invoicing

I’ve just placed my order - how can I change the shipping address?

If you wish to change your shipping address after purchase, please contact us at [email protected] with your order number, name, date of purchase and new address as soon as possible, and we’ll see if we can change your details.

Our warehouses fulfil orders quickly, so we can’t guarantee that we can help, but we’ll do our very best to make the necessary changes if we can.

Where is my order?

If your order hasn’t arrived within the specified delivery time (see shipping & delivery page for delivery times) or you have any concerns, please don’t hesitate to get in touch at [email protected].

Please make sure you include your order number, name and address in any correspondence and we will update you on the delivery status as soon as we can.

Where do you deliver?

Everywhere!
For a slightly more detailed answer, go to our shipping & delivery page to see options for where you are in the world. If you can’t find your country listed we can still deliver, but get in touch with us for more details at [email protected]

Do you offer next-day delivery?

Not currently. For expected delivery timings, see our shipping & delivery page.

How much will delivery cost to my location?

For pricing please see our shipping & delivery page.

Is my order tracked?

Yes, all website orders are tracked. If you do not receive a tracking email letting you know we have dispatched your order, get in touch with us [email protected] and we can provide your tracking details.

Can I have an invoice?

Yes. To get one please send us an email to [email protected] including your name, order number and address.

Should I get a confirmation email?

You should get a confirmation email from us when you place an order. If nothing arrives, please check your spam and junk email folders. If those don’t have an email from us, please get in touch at [email protected] with your name, order number and address.

Size & design

How big is the Lockabox One?

Currently the Lockabox One is currently our only available size, however we are always looking to expand our range and the sizes we offer. We love to know what you think, so if there’s a specific size you would be interested in let us know!

The sizes of the Lockabox are:

MetricImperialExternal - L 31cm x W 21cm x H 17cmExternal - L 12.2in x W 8.3in x H 6.7inInternal - L 28.3cm x W 19.2cm x H 16.1cmInternal - L 11.1in x W 7.6in x H 6.3inDoor Opening - W 17.5cm x H 15.3cmDoor Opening - W 6.9in x H 6in

How big is the shelf pack?

The sizing of the Lockabox One shelf packs are as follows:

Single Shelf:

MetricImperialL 12cm x W 20.5cm x H 0.5cmL 4.75in x W 8.2in x H 0.3in

Single Base Insert:

MetricImperialL 13.5cm x W 19cm x H 0.5cmL 5.3in x W 8.2in x H 0.3in

How to fit your shelf pack

It’s really easy to fit your shelf pack into your Lockabox One using these step by step instructions.

Fit the two base airflow inserts first - tilt them on an angle and place inside the bottom of the Lockabox One.
Angle the shelf marked ‘A’ with the arrow pointing towards the back of the box, then position the tabs in the airflow holes.
Angle the shelf marked ‘B’ with the arrow pointing towards the front of the box, then position the tabs in the airflow holes.

What can I fit in a Lockabox One?

How much time have you got? You can fit everything from a pint-size bottle of milk to mobile phones and tablets (whilst on charge). The Lockabox One is also the ideal size to store creams and lotions, blister packs and standard medicine bottles!

What food can fit in a Lockabox One?

Chocolate bars (large & small)
A standard loaf of bread
Packets of sweets

What drink can fit in a Lockabox One?

1 pint carton of milk (standing up)
Standard bottle of wine (lying down)
Drinks cartons
6-pack of beer

What tech can fit in a Lockabox One?

Xbox/Console games
Mobile phones (whilst on charge)
Tablets (inc most ipads - please check device size)
Game controllers
Chargers
Batteries
Wifi Routers

What stationery can fit in a Lockabox One?

staples/holepunches
pens/pencils/general stationary
Small diaries & notebooks (A5)
Letters/envelopes (smaller than A4)

What ‘other products’ can fit in a Lockabox One?

Blister packs
Creams & lotions
Standard medicine bottles
Medication packs
Bleach bottles (lying down)
Dishwasher tabs
Standard lunchbox
Vitamin pots

If you’re not sure if a product will fit in a Lockabox, please get in touch with us.

What can’t I fit in a Lockabox One?

A4 documents/books etc (flat, not folded)
Laptops (standard sizing)
iPad Pro (newer model)
2L bottles
Bottles of alcohol (beer etc) stood up
Large kitchen knives
Plates

How safe & strong/secure is the Lockabox One?

The Lockabox One is designed to provide a level of security in (all) domestic, professional and commercial environments. It is made from a leading impact and shatter resistant food grade polycarbonate and is exceptionally durable when used everyday as a deterrent to unwanted access, safety and the protection of others. It is not designed to be a fail safe to entry so must be used responsibly by the user.

If you’re uncertain whether the Lockabox One would be suitable for your needs, please contact us at [email protected] with your question.

What sizes do Lockabox come in?

Will there be any new product releases?

Yes, we’re big believers in R&D so watch this space. If you would like to be kept up-to-date with any current project or possible future products, please sign up to our mailing list by sending us an email at [email protected]