Top QuestionsHow do I find my routing or account numbers? Show
How do I order checks?You can order checks online or by phone. To order checks online, sign on to Wells Fargo Online®. Don't have access to Wells Fargo Online? Enroll now. To order checks by phone:
How do I place a stop payment on a check or pre-authorized payment (ACH Automated Clearing House) item?You can request a stop payment through Wells Fargo Online (check only), by phone (check and ACH items) or by visiting your local branch and speaking with a banker.
More information about stop payments
How do I close a consumer deposit account?We appreciate your business, but if you choose to close your account, the information provided below will assist you in completing your request. Contact us to close your account:
You may request to close your account anytime. We can close most accounts immediately when:
Are there conditions that may prevent closure?
Important Reminders:
How do I close a CD (Time account)?
Please note: Early withdrawal penalties may apply if you make withdrawals or close a CD before the maturity date. In addition, the Bank does not pay interest from the maturity date to the date of withdrawal on any funds withdrawn during the grace period. If you make a final transfer or withdrawal, you will have to wait until that item posts. If you would like to close your Loan, Line of Credit, or other type of account, please call the appropriate customer service department listed on your statement or in this phone directory. How do I search for a check?If you already have Wells Fargo Online access, sign on. Click Checks from the Account Activity page. Then:
If you're not enrolled for Wells Fargo Online access, enroll now. More Information
Top QuestionsHow do I set up Direct Deposit?When will my deposit be credited to my account?If you make your deposit on a business day before the cutoff time displayed at the banking location, ATM, or on the Wells Fargo Mobile® app, we will generally credit the deposit to your account the same business day. If you make your deposit after the cutoff time or on a non-business day, we will credit it to your account on the next business day.
Note: In some cases it may be necessary to place a hold on your deposit. The first $225 is usually available the next business day, but the rest may not be available for several days. If you have questions about a hold that we placed on your deposit, please call 1-800-TO-WELLS (1-800-869-3557). Can I use my mobile device to make a deposit?Yes. With Wells Fargo mobile deposit (“Mobile Deposit”) you can make a check deposit directly into your eligible checking or savings account using the Wells Fargo Mobile app on supported Apple® and AndroidTM devices. Mobile deposit lets you submit photos of the front and back of your endorsed check. You can save time with fewer trips to a Wells Fargo ATM or branch. Learn more. What is my routing number?Also known as a routing transit number, RTN, or ABA number. A routing number facilitates transactions such as inter-bank transfers and direct deposits. Routing numbers differ for Wells Fargo Checking and Savings accounts, Lines of Credit, and wire transfers. Find your routing number. What is a deposit hold and why was a hold placed on my deposit?A deposit hold means that although a check amount was credited to your account, it's not available for your use. Wells Fargo Bank's general policy is to make deposited funds available on the first business day after the Bank receives a deposit. In some cases, however, we may place a deposit hold on these funds and delay availability for up to 7 business days. Common reasons for placing a hold on a check or deposit include but are not limited to:
More Information
Top QuestionsIs there a charge to access my accounts through Wells Fargo Online®?No. There's no fee for accessing your accounts online. What is the fee for using Overdraft Protection?Overdraft Protection allows Wells Fargo to transfer money from an eligible linked savings account or advance money from an eligible linked credit account if there is not enough money available in the checking account to cover transactions. There is no fee for Overdraft Protection transfers or advances from accounts linked for Overdraft Protection on Consumer accounts. For advances from a linked credit account, interest will accrue from the date of each advance. See your credit account agreement for details. What is a fee period?The fee period is used to calculate the monthly service fee and other monthly fees. The dates of previous periods and activities that counted towards avoiding the monthly service fee can be viewed in the Monthly Service Fee Summary (not available for Prime Checking, Premier Checking, retirement, IOLTA, RETA, and analyzed business accounts). Monthly fees are calculated and posted on the last business day of the fee period. The summary for each fee period includes:
Sign on to Wells Fargo Online® and within your specific checking account Activity Summary, open Show more detail (for mobile) and access the Monthly Service Fee Summary link, which will show your fee period. This information is also located on your checking account statement in the section called Monthly Service Fee Summary. For Prime Checking and Premier Checking accounts, the fee period begins on the first business day of the calendar month. On the last business day of the calendar month the fee period ends and the monthly fees are calculated. What fees other than monthly service fees are calculated monthly for my consumer account?What fees other than monthly service fees are calculated monthly for my business account?Other fees that are calculated and posted to your business account on the last business day of the fee period include check image option, transactions, deposited items, cash deposit processing, coin order, currency order and money services business fees. If applicable on your account, these monthly fees are in addition to your monthly service fee. More Information
Top QuestionsHow do I report a lost or stolen debit or ATM card?Contact us right away when your card is lost or stolen. Sign on to Wells Fargo Online® to request a replacement card. Take the tour to see how. Or call us at 1-800-TO-WELLS (1-800-869-3557) for personal debit or ATM cards. For business debit or ATM cards call 1-800-CALL-WELLS (1-800-225-5935). Note: If you lose your card while traveling outside the United States, you have two options:
You can request that your replacement card be mailed to your travel destination. Remember, your card comes with Zero Liability protection at no extra cost, which means you will be reimbursed for unauthorized transactions that you report promptly. What do I do if I find a suspicious transaction on my account?If you find a suspicious card transaction, call the number on the back of your card immediately. Your card comes with Zero Liability protection which means you will be reimbursed for promptly reported unauthorized card transactions. We will investigate your claim. Please refer to the appropriate card terms and conditions for details regarding your responsibility to notify us of disputes within specific time frames. After reporting the suspicious transaction to us, you can track the status online by signing on and going to Dispute a Transaction under the Accounts tab. How do I see what alerts are available and sign up for alerts for my card?What are the purchase and ATM cash withdrawal daily dollar limits for my card?There is a daily maximum limit on the dollar amount of the purchases you can make with your debit or ATM card. Your card also has a maximum limit on the dollar amount of cash withdrawals you can make each day at an ATM. Your purchases and ATM withdrawals also are subject to the available balance in your account. To see your card's purchase and ATM withdrawal daily dollar limits, you can:
How do I turn my card on or off?If you have misplaced your card and need time to find it, you can temporarily turn your card off to help prevent unauthorized card transactions. Please note that previously authorized recurring payments, credits, refunds, and reversals may be approved while your card is turned off. When you find your card, you can turn it back on. Sign on to Wells Fargo Online or your Wells Fargo Mobile app to access Turn Card On or Off. You can also call us at 1-800-TO-WELLS (1-800-869-3557) for personal debit cards. For business debit cards call 1-800-CALL-WELLS (1-800-225-5935). If you think your card has been lost or stolen, report it to us immediately. You can order a replacement card online, from your Wells Fargo Mobile app or by calling us. For personal cards call 1-800-869-3557. For business cards call 1-800-225-5935. More Information
Resources
How do I transfer money from savings to checking account?You can quickly transfer money online using the bank website or app. Once you're in the app or on the website, choose the transfer option from your savings account and select your checking account as the account you want to transfer money to. You'll also need to specify the amount of money you want to transfer.
How do I transfer money between Wells Fargo accounts?Sign on to Wells Fargo Online® to access transfers. Choose the account you want to transfer money from, the account you want the money transferred to, the frequency of transfers, the date you would like the transfer to occur, and the amount that you would like to transfer. Click the Continue button.
How much can you transfer from savings to checking Wells Fargo?1 automatic transfer each fee period of $25 or more from a linked Wells Fargo checking account. 1 automatic transfer each business day within the fee period of $1 or more from a linked Wells Fargo checking account.
How long does it take for Wells Fargo to transfer money from savings to checking?Initially the delivery speed is 2 business days for a transfer from your Wells Fargo account to your account at another financial institution, and 3 business days for a transfer from your account at another financial institution to your Wells Fargo account.
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