United States
We do business primarily under the Transamerica brand in the United States. Transamerica is a leading provider of life insurance, investments and retirement solutions in the US.
Transamerica employs approximately 6,500 people and its businesses in the United States serve customers in all fifty states and the District of Columbia.
Transamerica's purpose is to help people achieve a lifetime of financial security.
Transamerica's dedicated professionals help customers take the steps necessary to live better today so they can worry less about tomorrow. Transamerica understands the connection between financial and physical well-being—Wealth + HealthSM—and how both are essential for empowering individuals to add more years to their lives and more life to their years.
Its primary offices are in Cedar Rapids, Iowa; Denver, Colorado and Baltimore, Maryland.
Transamerica's business lines
• Insurance
• Investments
• Retirement
Transamerica's business lines include life, long term care and supplemental health insurance, Transamerica Agency Network, Transamerica Financial Advisors, Inc., World Financial Group, Transamerica's joint venture in Brazil, MAG Seguros (Mongeral Aegon), annuities, mutual funds, exchange-traded funds, employee benefits, retirement plans, individual retirement accounts, Advice Center, and stable value solutions.
Aegon in the US
Aegon entered the United States in 1983. In 1999, it acquired Transamerica, one of the best-known insurers in the United States. In 2011 and 2014, its various businesses were consolidated under the Transamerica brand name. As of the end of December 2020, Transamerica manages a total account balance of USD 403 billion across its Individual Solutions and Workplace Solution businesses.
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Our Customer Service professionals strive to handle every request accurately and courteously.
The Call Center at Transamerica is ready to assist you Monday through Thursday, from 7:00 a.m. until 6:00 p.m. and 7:00 a.m. until 5:00 p.m. on Friday, Central Time at the following numbers, (888) 763-7474 or TransConnect Customer Service (866) 224-3100. If your policy/certificate number begins with a 0 (zero), please contact us at (855) 244-8318. Our Bilingual CSR’s (Customer Service Representatives) are also available for our Spanish speaking customers, plus, we have the ability to accommodate most languages.
Transamerica has established aggressive goals in which we measure our service performance. World‐class service is our number one goal, and we hold ourselves accountable to ensure you receive it.
Insurance products and services are offered or issued by Transamerica Life Insurance Company, Cedar Rapids, IA; Transamerica Financial Life Insurance Company, Harrison, NY (licensed in New York); Transamerica Premier Life Insurance Company, Cedar Rapids, IA; and Transamerica Casualty Insurance Company, Columbus, OH. Variable products and mutual funds are underwritten and distributed by Transamerica Capital, Inc., or Transamerica Investors Securities Corporation, each a broker/dealer and member of FINRA Securities and investment advisory services offered by Transamerica Financial Advisors, Inc., a broker/dealer, member of FINRA, SIPC and a Registered Investment Adviser. Investment advisory services focused on the unique needs of individual retirees, retirement plans and their participants offered by Transamerica Retirement Advisors, LLC, a Registered Investment Adviser. References to Transamerica on this site apply to an individual company or collectively to these and other Transamerica companies. This site may not yet be approved by the Departments of Insurance in all states at the time of publication. Transamerica companies are part of the Aegon Group. Copyright 2011 - 2020 Transamerica Corporation, 4333 Edgewood Road NE, Cedar Rapids, IA 52499—All Rights Reserved.
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The Transamerica Financial Life Insurance Company team can help if you have any questions, comments, or simply need assistance. Thanks for doing business with Transamerica Financial Life Insurance Company.
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For Life & Annuity Customer Service
Weekdays 8:30 a.m. - 7 p.m. ET 1-800-851-9777
For Life & Annuity Web Support
Weekdays 9 a.m. - 7 p.m. ET
Policy Owners: 1-800-851-9777, ext 4820116 Agents: 1-800-851-9777, ext 4820377
For Agent Licensing & Appointment Assistance
Weekdays 8 a.m. - 5 p.m. ET 1-800-443-9975, ext 1236564
For Automated Assist Line
24 hour access to your account value, cash value, surrender value, sub-account and fixed values, and current interest rates 1-800-322-7353
To Write Us
Transamerica Financial Life Insurance Company
Attn: Policy Services
6400 C Street SW
Cedar Rapids, IA 52499