How to deposit a check online truist

What’s New

Sep 29, 2022

Version 2.1.0

• Launch of Truist Assist
• New contextual insights with push notifications
• Notifications for mobile check deposit fund delays
• Credit card payment enhancements
• Truist One Checking level benefits updated
• New Truist Confidence Savings account available
• Wealth Planning Dashboard
• Security preference offers 2-step authentication for every sign in
• Bug fixes and enhancements

Ratings and Reviews

4.6 out of 5

310.5K Ratings

Improvements made

I NEVER write reviews, but felt I should this time. I waited until I HAD to download the new Truist app (old U BBT app no longer worked). I did so with dread, as I do hate change, and the reviews for this new Truist app were anything but encouraging. Once I logged in (and my old user name and password worked on the first try), facial rec. was turned on, things SEEM to be working correctly. It seems there have been a number of updates since the app was released 2 months or so ago, and they must have helped. I read a number of the previous reviews and many of those items seem to have been fixed. The app seems similar to the old UBBT app. I was able to find most of the info I was looking for relatively easily.
2 items that could be improved-
1) the color/font/boldness of the writing could be improved. As others mentioned the text (and sometimes numbers) are a little difficult to read.
2) the bill pay area, again as others mentioned, it would be nice if the nicknames appeared next to the payee name (as they did in the old app). Especially true if you have multiple accounts with the same payee name (life and auto ins. With the same carrier). Overall I am pleasantly surprised by the app, as I was really not looking forward to the change. Maybe they are listening and there is hope!

Horrible app! I hope the merger isn’t the same!!

Where do I begin?? If the app even opens it crashes. When it does open, the accounts don’t even reflect an accurate accounting of my transactions. Past transactions are missing or daily balances are unrealistic and show amounts I’ve never even had in my account. I’ve been in the accounting profession for almost 30 years and if they can’t do a simple data transfer from one system to another after all the time they’ve had for this merger is alarming. My mom was with BB&T and I got her set up with their app-it was not very user friendly. I assured her that after the merger they would logically follow the format of the stronger more streamlined SunTrust app. Boy was I wrong. The previous SunTrust app would show an accurate real time balance that reflected “pending” transactions. The Truist app has a weak pay bills section with buttons “grayed out” implying you can’t press “pay” or “done”. The Zelle feature is ridiculous— just 2 big buttons. You know an app is bad when your 23 year old son in IT and your 27 year old tech savvy daughter are both complaining about it and questioning whether it’s safe to stay with Truist. I have to agree with them.

Why did Truist not keep using a proven BB&T app?

Just tried to deposit check using new Truist app. Kept getting message that amount of check entered did not match the check photo. Tried re-entering amount, closing/re-opening app, taking new photo of check nothing worked. Finally called Truist support. Rep had me delete app & re-install, which did not work. Then she had me load the app on my iPhone (I had been using my iPad because that is the only device that I use for banking). I was able to deposit check with I phone (I think). I got confirmation number but the deposit is not showing as pending in the account, nor did I get a confirmation email, which is apparently not an option with Truist, as it was with BB&T. At that point, the rep felt that she had done her job; it was now MY problem that the app does not work on the iPad since it works on the iPhone. Told me to check my settings & updates. Well, I did; they are the same on both devices; all operating systems & apps are up to date; the devices were restarted yesterday. And the BB&T app worked on my ipad; Bank of America app works on my ipad. If I cannot deposit a check using the Truist app on my ipad, maybe I need a new bank. What happened to BB&T’s customer service? Did that get lost in the merge along with a working mobile app? Also, the deposit should show immediately in the account as pending, and we should get a confirmation email. BB&T did; Bank of America does.

Hey, catlady11111. Thanks for sharing your feedback. Feel free to reach out with any additional comments or suggestions by emailing and reference case #32652792. Thanks, CP, Truist Mobile

App Privacy

The developer, Truist Financial Corporation, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

• Financial Info
• Location
• Contact Info
• Contacts
• User Content
• Identifiers
• Usage Data

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

• Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Information

Seller

Size

Category

Compatibility iPhone Requires iOS 13.0 or later. iPad Requires iPadOS 13.0 or later. iPod touch Requires iOS 13.0 or later.

Languages

English, French, Spanish

Age Rating

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Price

• App Support
• Privacy Policy

• App Support
• Privacy Policy

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